Soal UN 2012_Letter/ e-mail :


PAKUAN PAPER COMPANY
Jl. Daan Mogot 122 – 124
Tangerang
INDONESIA

March, 19, 2012

Mr. Mukhlis Riady
PT Agung Nusa
Jl. Kol. Atmo 85 – 87
Palembang

Dear Mr. Riady,
In response to your letter of February 6, 2012, we apologize for the error in our shipment. We are sending immediately the additional 1000 cases of facsimile paper, model P – 345X, that were not included in the shipment
We value our relationship with your company, and we regret the inconvenience. The incomplete shipment may have caused you inconvenience. You can be assured that this will not happen again in the future.

Sincerely yours,

Indawan Tan

Indawan Tan
Manager, Order Department

17. Why did the paper company send another shipment?
A. The requested paper was excluded in the previous shipment.
B. There was not function form facsimile machine.
C. The facsimile papers were included in the previous shipment.
D. PT Agung Nusa requested more than 1000 cases of P – 345 X facsimile papers.
E. The paper company had to complete another request from other company

18. We know from the text that the first shipment. . .
A. Was not complete
B. Was not insured
C. Arrived late
D. Was damaged
E. Was sent to the wrong address